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It's super annoying when something doesn't go as you expected. We understand that and that is why we would like to help you.

We would like to ask you to first report your complaint to us. This way we can act faster than if another party such as Klarna comes along.

You may report your complaint to complaints@roundmusic.nl

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil .

From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.