Create a return
Step 1: Go to your account via this link or at the top of the web browser by clicking on the figure.
(Did you not create an account when ordering? No problem, log in with the email address you placed the order with. This way you will find all the information.)
Step 2: Click here on the order you want to return.
Step 3: Click on request return
Step 4: We process your return and send you a return label. This allows you to return your order free of charge.
Step 5: We receive your order and determine the amount you will receive back from us.
Are you stuck? Please contact us.
Return conditions
A purchase may be returned within 30 days. Below are the conditions for returns:
- You have the option to register your package for return 30 days after receipt via the button above.
- After this you have 14 days to send your package to us.
- The product does not belong to the “return exceptions”.
- If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
- We will refund the money for the returned items within 14 days of receipt.
- The return can only be recovered once at our costs. Subsequent times are at your own expense.
Cost:
Returns are possible free of charge. We will refund the full amount of the product to the account used to pay for the order.
See the examples below for more explanation.
Example 1:
Product: €50
Shipping costs: €5.60
Return costs: €0,-
You will be refunded: €50
Example 2:
Product: €69,-
Shipping costs: €0,-
Return costs: €0,-
You will be reimbursed: €69